Full Job Description
Join the Amazon Team as a Customer Experience Specialist - Work from Home in Lisbon!
About Us: Amazon is a global leader in e-commerce and cloud computing, consistently pushing the boundaries of innovation and customer satisfaction. We strive to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices, the best available selection, and the utmost convenience.
Your Role:
We are seeking a highly motivated Customer Experience Specialist for our Amazon Work From Home program in Lisbon. As a representative of Amazon, you will be at the forefront of ensuring our customers receive the highest quality service, providing support that is not only helpful but also friendly and efficient. The ideal candidate will embody Amazon’s leadership principles, demonstrating a relentless focus on customer satisfaction.
Key Responsibilities:
- Customer Support: Respond to customer inquiries through various channels (email, chat, and phone) while ensuring prompt and accurate resolution of issues.
- Problem Solving: Utilize troubleshooting skills to identify problems and proactively suggest improvements to the customer experience.
- Documentation: Maintain detailed records of customer interactions and transactions in our systems to ensure full transparency.
- Feedback Collection: Gather customer feedback, identify trends, and relay information to appropriate channels for continuous service improvement.
- Team Collaboration: Work with other teams across various departments to provide comprehensive support for complex issues.
- Knowledge Building: Stay updated on Amazon’s policies and procedures to provide accurate and timely information to customers.
What We Offer:
- Flexible Working Hours: Enjoy the convenience of working from the comfort of your home in Lisbon.
- Competitive Salary: We offer a competitive compensation package with performance bonuses.
- Health Benefits: Comprehensive health insurance (medical, dental, and vision) tailored to your needs.
- Career Development: Access to exclusive training programs and numerous opportunities for career advancement within Amazon.
- Work-Life Balance: We value your personal time and have initiatives in place to promote a healthy work-life balance.
- Diverse Work Culture: Be part of a company that promotes diversity and inclusivity, fostering a unique work environment.
Qualifications:
- High School diploma or equivalent required; Bachelor’s degree preferred.
- Proven experience in a customer service role, preferably within an e-commerce or tech environment.
- Exceptional communication skills, both verbal and written, in English; proficiency in Portuguese is a plus.
- Strong problem-solving abilities and adaptability to change.
- Comfortable using technology and navigating multiple software platforms.
- Ability to work independently while adhering to company policies and meeting performance metrics.
Why Lisbon?
Lisbon, known for its stunning architecture, vibrant culture, and excellent quality of life, provides the perfect backdrop to your work-from-home career with Amazon. Enjoy the rich history, world-famous cuisine, and welcoming atmosphere that makes Lisbon an incredible place to live and work.
Application Process:
If you are passionate about providing excellent customer service and meeting the needs of customers, we want to hear from you! Please submit your resume detailing your experience and why you would be a great fit for this position. Join us in our mission to be Earth’s most customer-centric company.
Conclusion:
This is an exciting opportunity to embark on a fulfilling career path with Amazon while enjoying the flexibility of working from home in Lisbon. Be part of a team that values your input and where you can genuinely make a difference in the lives of our customers.
FAQs:
- What is the salary range for this position?
The salary range is competitive and commensurate with experience. - Will training be provided?
Yes, we offer comprehensive training programs to set you up for success in your role. - Are there opportunities for career advancement?
Absolutely! We encourage our employees to explore advancement opportunities within Amazon. - Can I work from anywhere?
This position is specifically for individuals located in Lisbon as you will need to adhere to certain local laws and regulations. - What kind of equipment do I need to work from home?
You will need a reliable internet connection and a computer. Any specific tools required will be provided by Amazon.